Your WordPress website is managed by an Administrator who has the highest level of access and is responsible for overseeing its technical aspects. Administrators receive crucial email notifications, such as new user registrations, software updates, comments, security plugin alerts, and critical updates. Some key aspects of WordPress website management include: updates and maintenance, security management, backups, performance optimization, content management, troubleshooting and conflict resolution, user management, analytics and reporting, and SEO. 

Regularly updating your WordPress plugins is crucial for maintaining the security, performance, and functionality of your website. Updates often include essential security patches that protect your site from hacks, malware, and vulnerabilities. They also fix bugs, improve compatibility with the latest WordPress version, and introduce new features or enhancements. Keeping your website up to date ensures your site runs smoothly, performs optimally, and remains secure, minimizing the risk of conflicts, slowdowns, or outdated functionality.

WordPress Core, themes, and plugins are constantly evolving, with new features, improved code, bug fixes, and security updates being introduced regularly. One of the best ways to keep your website as secure as possible is by always running the latest versions of all software.

I will handle the updates for your WordPress core installation, plugins, and themes. Before making any updates, I will ensure that your site is fully backed up remotely. If any problems or conflicts arise due to the updates, I will fix them at no additional charge. Additionally, PHP updates are made through your hosting control panel to ensure you are using a supported version that is regularly patched for security vulnerabilities. While updating plugins, I will also tidy up your site by removing or replacing abandoned plugins and deleting spam comments to keep everything running smoothly.

WordPress offers automatic updates, which allows you to keep all your plugins and themes up to date. There are pros and cons to this approach, but if you’re not able to check your site at least once a month, enabling auto-updates is a good option. Auto-updates help ensure your site remains current, improving security. In general, the risk of a hack outweighs the potential issue of an automatic update causing problems.

NOTE: WordPress themes cannot be set to update automatically. They must be updated manually.

Automatic weekly backups are performed locally on your server, with a maximum of three scheduled backups retained. Additionally, we manually complete an offi-site backup of your entire WordPress website and database, storing them securely on our cloud server once a month. We keep up to 1 month of WordPress backups, ensuring that we can restore your website from a previous backup, just incase. 

All plans include website hardening (free of charge) as a proactive security measure. This includes several layers of protection:

Brute Force Protection: Strong password enforcement, login lockouts, and limits on invalid login attempts. Web Application Firewall: Actively blocks requests matching known attack patterns, protecting your site from attackers. IP Blocking: If a bot scans your site for vulnerabilities, it will generate numerous 404 errors. 404 Detection will lock out the IP once it reaches the set limit. Sucuri Sitecheck: Additional malware scanning and monitoring of your website’s blacklist status.

In addition to these automatic scans, I actively monitor new plugin vulnerabilities and promptly update any plugins with security-related fixes to ensure your site remains protected. I also manually check for malware or hacks. If any issues are detected, we can discuss the best course of action to remove them.

Various services, including search engines and online directories, regularly scan websites for malware. If an infection is detected, they may blacklist the site to protect users from visiting it. The longer a site remains on a blacklist, the more its search engine ranking suffers, and it could even be removed from search results and directories entirely. From a marketing standpoint, being blacklisted is one of the most damaging outcomes for your website, as it can severely impact your visibility, traffic, and overall reputation.

Some hackers make their presence known by redirecting it to another site. However, many hackers operate silently, leaving no visible signs of intrusion. In these cases, you may not realize your site has been compromised until it gets blacklisted or starts experiencing significant performance issues. Regular updates and ongoing security monitoring are crucial to prevent these types of attacks and ensure your website remains secure.

While we take every precaution to prevent malware attacks and hacks, no website can ever be 100% secure. Therefore, ink design is not responsible for any damage or harm to your business arising from issues with hosting providers, Google blacklisting, malicious attacks, hacks, bugs, or other errors. Please be aware that during updates, themes may break, plugins may conflict, and websites may experience issues. Malware scans can detect if your website has been compromised. In the rare case of a conflict, I can restore your site from a backup. Any additional time required to resolve issues will be billed at the regular rate, and I will consult with you before proceeding with any work.

No, we love WordPress and maintaining and supporting WordPress websites only.

Yes, you can cancel your plan at anytime. In order to cancel your recurring payment, contact us.